As an Engagement Manager (Client Services/Digital Account Management), you’ll lead end-to-end delivery of Neo4j technology implementations, partnering with customers and internal teams across Sales, Sales Engineering, and Professional Services. Neo4j is a leading graph intelligence platform used by a large share of the Fortune 100. Standout perk: US employees are eligible for a stock option grant, with comprehensive medical/dental/vision benefits.
- Stock option grant eligibility
- Medical, dental, vision benefits
- Work with Fortune 100 customers
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay Job Title: Engagement Manager
Role Overview
The Engagement Manager leads the implementation of Neo4j technology solutions using traditional, agile, and tailored methodologies. collaborative technical leader works alongside customers, Neo4j Sales, Sales Engineering, and Professional Services management to ensure successful project The ideal candidate brings expertise in database technologies, software development lifecycle, and nurturing diverse, multi-location teams while embodying Neo4j's values and driving customer success.Complex Project Management
* Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners. to identifying and addressing project challenges * Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts * projects. Identify engagement-related risks and communicate with stakeholders Monitor key performance indicators for schedule adherence, margins, and customer satisfaction * Ability to anticipate and address project complexities including environment Facilitate project close procedures with lessons learned and process Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
Resource and Financial Management
* Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers * Collaborate with Professional Services management to identify skill Analyze project financial information and manage margins by setting work Ensure adherence to financial close procedures and governance guidelines
Ability to identify and communicate opportunities for further customer Deliver weekly status reports and dashboards on project health to Establish strong relationships with matrix project teams and cross-functional Encourage a quality-focused culture and develop contingency plans using established risk analysis methods * Identify and mitigate potential risks throughout the project lifecycle * Engage regularly with mid-to-senior-level customer stakeholders to gather 5-8+ years experience managing mid-to-large or complex engagements Bachelor's degree in engineering, computer science, or related field PMP, Agile, or relevant certifications strongly preferred * Demonstrated ability to manage and cultivate consulting teams and customer partnering with cross-functional teams (sales, sales engineering, support, legal, and HR) * Bonus Points:
* Spanish and/or Portuguese speaking highly preferred * 2+ years working in an Engagement or Project Management capacity in a Industry experience in Financial Services, Life Sciences, Manufacturing, Experience managing graph database projects using such technologies as Neo4j, TigerGraph, JanusGraph, or similar technologies, Snowflake, Databricks, Experience managing projects on cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform
The annual on target earnings range for this position based in the United States This range is an estimate, and the actual on target earnings In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. programs, which currently include the following: medical, dental, and vision Annual On Target Earnings Range $Neo4j is, without question, the most popular graph intelligence platform in the We have customers in every industry globally, and our products are a future of data and analytics. Neo4j is one of the fastest-scaling technology companies in this industry. Raised the biggest funding round in database history ($325M Series F). by world-class investors like Eurazeo, GV (formerly Google Ventures), and This puts Neo4j among the most well-funded database 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Boston Scientific [ BT NBC News [ itself on relationships, inclusiveness, innovation, and customer success. * and individual developers/data scientists love Neo4j. community and ecosystem is built around the platform. * 417% ROI to customers.
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