AI summary
This is an Outreach Coordinator role acting as the first point of contact for families referred by Regional Centers, managing intake through onboarding and ensuring smooth service initiation. You'll join 24 Hour Home Care, a long-established in-home care provider focused on high-quality, personalized caregiving. Standout perk: hybrid setup with one day per week in the Concord office.
Key skills
Customer serviceIntake and onboarding coordinationReferral pipeline managementSalesforceDocumentation accuracyProvider onboarding supportRelationship buildingTime managementOrganization and follow-up
Salary not listed — the advert references an expected California pay range but provides no figures.
You'll thrive here if you enjoy juggling multiple intakes at once, following up consistently, and building trusting relationships with families and Regional Center partners.
Why apply
- Hybrid: Concord office 1x weekly
- People-first, impact-focused care mission
- Collaborate across Partnerships and Operations
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Watch this short video to see the heart behind our work and the impact our teams create every day.
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. The Outreach Coordinator serves as the primary point of contact for new families referred by Regional Centers and supports the coordination of services from referral through onboarding. This role manages referral pipelines, communicates regularly with families and Regional Center partners, and ensures accurate documentation throughout the intake process. The Outreach Coordinator collaborates closely with Community Partnerships and Operations teams to deliver a positive experience while supporting timely service initiation and ongoing communication.
Coordinate intake and onboarding activities for new consumers referred by Regional Centers, serving as the first point of contact for families
Manage referral pipelines, track progress, and maintain accurate documentation within Salesforce and other applicable systems
Support provider onboarding by gathering required information, distributing applications, and assisting with the completion process
Partner with Community Partnerships and Operations teams to coordinate consumer needs and ensure a seamless onboarding experience
This is a hybrid position, coming into the Concord office 1x per week.
Bachelor’s degree preferred
1-2+ years of customer service experience
Experience coordinating multiple tasks and managing ongoing follow-up activities
Strong communication and relationship-building abilities
Positive, service-oriented attitude with a commitment to customer experience
Customer service and communication
Organization and follow-up management
Time management and attention to detail
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
By Web:
By Phone:
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. The Outreach Coordinator serves as the primary point of contact for new families referred by Regional Centers and supports the coordination of services from referral through onboarding. This role manages referral pipelines, communicates regularly with families and Regional Center partners, and ensures accurate documentation throughout the intake process. The Outreach Coordinator collaborates closely with Community Partnerships and Operations teams to deliver a positive experience while supporting timely service initiation and ongoing communication.
Coordinate intake and onboarding activities for new consumers referred by Regional Centers, serving as the first point of contact for families
Manage referral pipelines, track progress, and maintain accurate documentation within Salesforce and other applicable systems
Support provider onboarding by gathering required information, distributing applications, and assisting with the completion process
Partner with Community Partnerships and Operations teams to coordinate consumer needs and ensure a seamless onboarding experience
This is a hybrid position, coming into the Concord office 1x per week.
Bachelor’s degree preferred
1-2+ years of customer service experience
Experience coordinating multiple tasks and managing ongoing follow-up activities
Strong communication and relationship-building abilities
Positive, service-oriented attitude with a commitment to customer experience
Customer service and communication
Organization and follow-up management
Time management and attention to detail
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
By Web:
By Phone:
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$