Full-time Counter Customer Service Associate role supporting customers by phone, email and in person, handling accurate order entry, quotes, and delivery scheduling while also helping with warehouse/inventory tasks. Based onsite at Normac - Rocklin (part of Heritage Landscape Supply Group/SRS Distribution), with Monday–Friday hours and overtime in peak seasons. Standout perk: strong benefits package including 401(k) match and employee stock purchase plan.
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off and holidays
Heritage Landscape Supply Group is seeking a Full Time Counter Customer Service Associate is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.
This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication. Pay: $22 and up.
Key Responsibilities
Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.
Minimum Qualifications:
Prior experience in a customer service or sales role is preferred
Experience or familiarity with point-of-sale systems and order entry procedures.
Capability to pass a pre-employment background/drug test.
Bilingual proficiency in English and Spanish is a PLUS.
Previous experience with irrigation or landscaping products is a PLUS.
Forklift operation experience/Current forklift certification a PLUS.
Job Location: Normac - Rocklin4311 Anthony Court #900 Rocklin, CA 95677
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.
Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
Benefits
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Program
- Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave, Adoption Assistance Program
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Mental, Physical and Emotional Well-Being Programs for Employees and Families
- Wellness Program and Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program