Customer Service Representative role supporting members with benefits, claims, billing, and account inquiries via phone, email, and chat in a fast-paced call center/office setting. TRC Talent Solutions is a staffing and talent solutions company hiring for multiple shifts. Standout perk: structured training provided with ongoing team support.
- Multiple shift options
- Structured training provided
- Team-oriented ongoing support
Customer Service Representative
Location
Columbia, SC 29229Pay: $15-$18/hour (DOE)
Schedule: Hiring for multiple shifts
We are seeking reliable, professional, and customer-focused Customer Service Representatives to support members with inquiries related to benefits, claims, billing, and general account information. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment.
Key Responsibilities
Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner
Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates
Research and resolve customer concerns while delivering a positive customer experience
Accurately document all customer interactions and maintain detailed notes in internal systems
Follow established scripts, workflows, and procedures to ensure compliance and consistency
Meet or exceed quality, productivity, and attendance standards
Escalate complex or unresolved issues to appropriate teams when necessary
Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines
Qualifications
High school diploma or equivalent required
Previous customer service, call center, healthcare, or insurance experience preferred
Strong verbal and written communication skills with a customer-first mindset
Ability to navigate multiple computer systems while on active calls
Detail-oriented, organized, and able to manage time effectively
Dependable with strong attendance and punctuality
Ability to remain calm, professional, and solution-focused in high-volume or challenging situations
Work Environment & Additional Details
Fast-paced call center or office setting
Structured training provided
Team-oriented environment with ongoing support
If you are looking for a stable customer service opportunity with competitive pay and multiple shift options, we encourage you to apply today.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.