You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.
* Handle inbound and outbound customer calls with clear, respectful, Support customer growth and retention efforts by resolving concerns, Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances * Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts * Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting) * Depending on location, assist with accounts payable processing and other office operations
You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer Learn EDP’s customer systems, routing processes, and service workflows through hands-on training * Begin handling inbound customer calls independently, with guidance on more Partner with the General Manager to understand customer retention goals and Support daily route paperwork, documentation, and customer account updates to High school diploma, GED, or equivalent experience * 1-2 years of professional customer service experience * Comfort handling phone-based conversations with customers about service, billing, and scheduling * Ability to track details accurately across multiple systems and documents * Experience in utilities, energy, logistics, or service-based industries * Familiarity with billing systems, route management, or customer account Experience supporting retention, collections, or outbound calling campaigns * Prior administrative or office operations experience * Exposure to accounts payable or basic finance processes
Pay- $23-$25 per hour, depending on experience
designed to support your physical, financial, and personal well-being:
* Medical, dental, and vision insurance options * Health Savings Account (HSA) and Flexible Spending Account (FSA) * Tuition reimbursement * Employee Assistance Program (EAP) * Voluntary life, AD&D, and short-term disability coverage * Paid holidays and time off * $50,000 basic life/AD&D and long-term disability at no cost * We’re a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. supportive, and straightforward, we work hard, help when things get busy, and