This onsite Dealer Performance Customer Experience Analyst role at Stellantis owns customer experience performance across the entire dealer network, turning CX signals into actionable recommendations and intervention playbooks for field teams. You’ll diagnose root causes behind CX-driven volume decline using metrics like NPS and mystery shop compliance, separating dealer-controllable issues from market/product noise. Standout perk: company vehicle lease program (with insurance, maintenance, unlimited mileage) plus 17+ paid holidays including year-end shutdown.
- Company vehicle lease program
- 17+ paid holidays and shutdown
- Tuition reimbursement and volunteer hours
The Dealer Performance Analyst is a specialist role responsible for owning one macro performance dimension across the entire dealer network — all Business Centers, all dealers, all nameplates. Each analyst develops deep diagnostic expertise within their assigned domain, maintaining the analytical frameworks, benchmarks, and intervention playbooks that drive the field team's work. The analyst's job is not to produce reports. It is to identify what is actually happening within their performance dimension, isolate the dealer-controllable signal from market and product noise, surface the patterns and priorities that matter, and translate those into recommendations the Field Intervention team can act on. Four analysts are deployed, each owning one of the following domains: Marketing Effectiveness, Customer Experience, Inventory & Operational Discipline, and Sales Operations & Retail Process.
KEY RESPONSIBILITIES
Each analyst shares the following core
responsibilities
- Maintain the diagnostic framework and performance benchmarks for the assigned domain across all dealers, all BCs, and all nameplates — updated on defined cadence
- Identify performance outliers, emerging patterns, and highest-priority intervention opportunities within the domain — distinguishing dealer-controllable signals from market, product, and competitive environment factors
- Produce prioritized dealer-level recommendations with sufficient analytical context that the Field Intervention team can act without re-diagnosing from scratch
- Build and iterate intervention playbooks for the domain — translating diagnostic findings into structured action guidance for Field Coaches and ASMs
- Provide analytical support for dealer-specific case review when the Field Intervention team requires deeper diagnostic context on a specific dealer
- Coordinate with peer analysts on cross-dimension patterns — where multiple performance dimensions are contributing to the same dealer's underperformance
- Feed domain-level network patterns back to the Analytics Lead for incorporation into program-level strategy and SLT reporting
Domain Specializations — one analyst per domain:
Customer Experience Analyst
Owns customer experience performance across the dealer network — tracking NPS, detractor rates, mystery shop compliance, and loyalty metrics. Identifies dealers where CX is a causal factor in volume decline and distinguishes CX failures driven by dealer execution from those driven by product or OEM process issues.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.