Platform Support Engineer role focused on keeping Linux-based platforms running smoothly through monitoring, incident investigation, and troubleshooting (not software development). You'll join a growing technology team supporting infrastructure using tools like Docker, Jenkins and GitHub Actions. Standout perk: hybrid working with just one day in the office every two weeks plus a dedicated learning budget.
- Hybrid: office one day fortnightly
- Learning budget and development time
- Progression within 18 months
Our client is looking for a Platform Support Engineer to join their growing technology team. This is an excellent opportunity for someone from a Linux Systems Administration, Infrastructure Support or Technical Operations background who enjoys troubleshooting issues and getting to the root cause of problems.
This is not a software development role. Instead, you'll be responsible for investigating infrastructure issues, monitoring alerts, analysing logs and helping to keep the company's platforms running smoothly.
What You'll Be Doing
Monitoring and triaging infrastructure issues reported through support channels Investigating incidents within Linux environments using SSH and the command line Reviewing logs and system performance to identify root causes Escalating complex issues with clear documentation and context Contributing to runbooks and knowledge sharing Writing basic Bash scripts to automate repetitive tasks Working with technologies including Docker, Jenkins and GitHub Actions
What They're Looking For
Essential: Strong Linux experience and confidence working in the command line Experience troubleshooting using Unix tools and log files Familiarity with Docker or containerised environments Basic Bash scripting skills Strong communication and problem-solving abilities
Desirable: Exposure to Prometheus, Grafana, Datadog or New Relic Experience with AWS, Azure or GCP Knowledge of YAML, Python or JavaScript Understanding of Linux security and networking
What's on Offer
£50,000 salary Hybrid working with just one day in the office every two weeks Direct exposure to the Head of Technology Clear progression to a Mid-Level Platform Support Engineer within 18 months Dedicated learning budget and development time If you're comfortable in a Linux environment and enjoy solving technical problems, we'd love to hear from you.