AI summary
Job Type: Regular Work Location: Market - SS - MN - Minneapolis Overview: 2020
Companies is hiring a full-time merchandising Field Service Representative! The
Field Service Representative plays a crucial role in executing shared services
projects in partnership with and under the guidance of the Shared Services Field
Management team. The Field Service Representative role involves a broad range of
responsibilities, focusing on execution, exceptional communication, leadership,
follow-through on tasks/timelines, and coordination within the shared services
division. The representative will perform various tasks, including break-fix
repairs, display installation, and general merchandising. What’s in it for you?
Hourly pay 20.00 per hour Next-day pay on-demand with DailyPay Eligible for
medical/dental/vision benefits $30 per month in technology reimbursement Paid
time off Paid mileage and drive time Flexible scheduling Variety of job tasks
Career pathing and growth opportunities Job Description: Key Responsibilities:
Execution & Coordination: Participate and occasionally lead activities within
the shared services - local/ area markets and division-wide, ensuring accurate
tracking and execution of all work functions across various markets Respond and
remain responsible for consistent communication with field services management
and Field Representatives (within 24 hours of contact) Complete 30 hours of
field work on average per week within a 12 month period Responsible for keeping
their availability updated and accurate Fully complete all assigned jobs on or
before scheduled end dates Lead, installing, and building displays, end caps,
fixturing Maintaining and updating displays according to planograms/ client
requests Conducting break-fix repairs to ensure displays and fixtures are fully
functional Lead early projects, overnight and early morning installations, and
installations involving a team of 2+ people and provide solution feedback Manage
virtual software teams and ensure successful execution of related tasks and
timelines Work independently and lead teams in a fast-paced environment
Participate and complete a variety of training and certification programs
Accurately track, manage, record, and communicate activity via designated
systems/ workflows Available for weekend, holiday, and early morning assignments
as needed Scheduling / Planning Your hours and locations may vary weekly,
including occasional weekends, some early morning hours, and/or holidays based
on store/client requirements. This role involves leading, coaching, and
executing multiple job functions as agreed upon Accept and schedule all assigned
jobs within 48 hours of receipt Team Management: Provide daily communication,
direction, training, and guidance to the team, ensuring team members have access
to job knowledge, the ability to have questions answered, and role clarity
Contribute to the team's success by assisting other members and ensuring that
team goals, such as weekly and monthly job timelines, are met/completed Follow
up on timelines associated with accurate timecard submission, reporting
anomalies daily with needed corrections Project Execution Implement shared
services initiatives effectively, ensuring alignment with organizational goals
and timelines Relationship Development: Build and maintain strong relationships
within the shared services team: local/regional markets, clients, and other
stakeholders Act as a leader and mentor, fostering collaboration and
communication across all levels of the organization, especially within the local
market and direct supervisors Travel & Project Execution: Travel to all assigned
locations within the market and region as required for projects and programs
Support local market and regional teams in executing all projects assigned to
the shared services division Leadership & Cross-functional Work: Demonstrating
professionalism, effective communication skills, and strong leadership abilities
while representing the company Setting a high standard for behavior, fostering a
positive work environment, and ensuring transparent, respectful communication
with all team members Work across all aspects of the company and through
cross-functional processes to ensure alignment and operational success Lead and
perform various tasks across different divisions, ensuring shared services
integrate seamlessly into the daily/ weekly workflow Customer & Client
Satisfaction: Ensure customer and client satisfaction is met / continually
improved upon according to established shared service field KPIs as determined
by field management Look for opportunities to address and course-correct
behaviors while being open to feedback Qualifications: Age / Eligibility Must be
18 years or older (due to insurance requirements) Must be authorized to work in
the United States Availability Flexible availability Monday through Friday
Weekend and holiday availability as needed Early morning and late-night
availability as needed. Maintain a minimum of 30 hours of fieldwork (on average)
within a 12-month period Physical Abilities Climb a ladder up to 10 feet in
height Safely lift and carry up to 60lbs Able to kneel, walk, crouch, bend over,
handle/grasp, and reach overhead Adaptability Ability to adjust to the
ever-changing variety of tasks and work environments Communication Skills
Effective communication abilities, primarily via phone, text, and email, to
coordinate tasks and provide updates to the team and management as needed
Perform other tasks the Shared Services Manager assigns within the specified
timeframe Respond and remain responsible for consistent communication with
upper-level leadership and internal/external stakeholders quickly (typically
within 24 hours of contact, but may vary depending on the
project/assignment/task/client/location being supported) Education A high school
diploma or equivalent is typically required Previous retail or merchandising
experience is beneficial but not mandatory Experience Preferred Installation and
Merchandising experience Proficiency in assorted hand/power tool usage Ability
to follow planogram (POG), directives, and secondary communication. Technology
Must own an Android or Apple mobile device to upload photos and data Must be
able to successfully navigate various communication platforms and applications
independently Training Must complete all training assignments and tasks within a
designated time frame Agents are expected to be able to work collaboratively and
autonomously Transportation and Travel Must have reliable transportation Valid
driver’s license and proof of insurance Willingness and ability to travel up to
60% of the year Willingness and ability to work, including overnight, early
morning, and holiday hours as needed Leadership & Communication: Superior
leadership skills and strong professional communication and presentation skills
Ability to make sound decisions, show good judgment and problem-solve
effectively Capable of working autonomously with excellent time management and
reporting skills Ability to successfully lead a team, fostering a result-driven
environment with consistent open communication Identify, address, and
communicate challenges related to shared services field operations, offering
solutions and process improvements when necessary What You Can Expect From 2020
Companies We welcome every voice, and we are committed to building a truly
inclusive environment where your differences are not just welcomed, they are
celebrated. We are always identifying opportunities to encourage our team to be
their authentic selves, while working to provide a best-in-class experience for
our employees. Whether that’s paid holidays, long-term career pathing options,
personal development opportunities or professional stretch assignments, you can
expect 2020 Companies to support you. 2020’s Commitment We are committed to
creating a diverse and inclusive organization and are proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other dimensions of identity. WHO WE ARE
2020 Companies is one of the premier outsourced sales and marketing agencies in
the United States. Over the past 31 years, our success has resulted from our
relentless passion for elevating consumers, team members, and clients. WHAT WE
DO Whether launching new products, penetrating new consumer segments, or
executing sales and marketing strategies, we can help you reach your business
goals. 2020 Companies identifies the opportunities in every challenge and works
side-by-side with brands to guarantee success. Each year we deliver over 25
million in-person impressions, and we generate nearly $10 billion in client
revenue. Our initiatives deliver a better return on investment for clients and
retailers alike. WHERE WE DO IT We train our staff to succeed in any environment
and every situation. We equip them with the experience and flexibility to help
build brands and exceed goals. From the top of the Fortune 500 to smaller
companies ready to expand their market share, 2020 Companies partners with
clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit,
train, and deploy people who meet the exact needs of our clients’ businesses.
Teamwork is the foundation of our AMPLIFY training program. We train team
members to build relationships with each other, retailers, and consumers. Our
blended learning environment inspires team members to be flexible, engaging, and
adept at solving problems. We have never missed a launch. 2020 Companies is
built on scalable infrastructure, industry-leading speed to market, and
benchmark-breaking results. To meet our clients’ goals and deadlines, we
recruit, train, staff, and manage the right team for every project. We tailor
our initiatives to meet their goals and scale the staff to fit the size and
deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020 COMPANIES We
welcome every voice, and we are committed to building a truly inclusive
environment where your differences are not just welcomed; they are celebrated.
We are continually identifying opportunities to encourage our team to be their
authentic selves while working to provide a best-in-class experience for our
employees. Whether that’s paid holidays, long-term career pathing options,
personal development opportunities, or professional stretch assignments, you can
expect 2020 Companies to support you. 2020 COMPANIES’ COMMITMENT We are
committed to creating a diverse and inclusive organization and are proud to be
an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics,
pregnancy, disability, age, veteran status, or other dimensions of identity.