Job Type: Regular Work Location: Market - SS - PA - Philadelphia Overview: 2020
Companies is hiring a full-time merchandising Field Service Representative! The
Field Service Representative plays a crucial role in executing shared services
projects in partnership with and under the guidance of the Shared Services Field
Management team. The Field Service Representative role involves a broad range of
responsibilities, focusing on execution, exceptional communication, leadership,
follow-through on tasks/timelines, and coordination within the shared services
division. The representative will perform various tasks, including break-fix
repairs, display installation, and general merchandising. What’s in it for you?
Hourly pay starting at 20.00 per hour, based on experience and location Next-day
pay on-demand with DailyPay Eligible for medical/dental/vision benefits $30 per
month in technology reimbursement Paid time off Paid mileage and drive time
Flexible scheduling Variety of job tasks Career pathing and growth opportunities
Job Description
Key Responsibilities: Execution & Coordination: Participate and
occasionally lead activities within the shared services - local/ area markets
and division-wide, ensuring accurate tracking and execution of all work
functions across various markets Respond and remain responsible for consistent
communication with field services management and Field Representatives (within
24 hours of contact) Complete 30 hours of field work on average per week within
a 12 month period Responsible for keeping their availability updated and
accurate Fully complete all assigned jobs on or before scheduled end dates Lead,
installing, and building displays, end caps, fixturing Maintaining and updating
displays according to planograms/ client requests Conducting break-fix repairs
to ensure displays and fixtures are fully functional Lead early projects,
overnight and early morning installations, and installations involving a team of
2+ people and provide solution feedback Manage virtual software teams and ensure
successful execution of related tasks and timelines Work independently and lead
teams in a fast-paced environment Participate and complete a variety of training
and certification programs Accurately track, manage, record, and communicate
activity via designated systems/ workflows Available for weekend, holiday, and
early morning assignments as needed Scheduling / Planning Your hours and
locations may vary weekly, including occasional weekends, some early morning
hours, and/or holidays based on store/client requirements. This role involves
leading, coaching, and executing multiple job functions as agreed upon Accept
and schedule all assigned jobs within 48 hours of receipt Team Management:
Provide daily communication, direction, training, and guidance to the team,
ensuring team members have access to job knowledge, the ability to have
questions answered, and role clarity Contribute to the team's success by
assisting other members and ensuring that team goals, such as weekly and monthly
job timelines, are met/completed Follow up on timelines associated with accurate
timecard submission, reporting anomalies daily with needed corrections Project
Execution Implement shared services initiatives effectively, ensuring alignment
with organizational goals and timelines Relationship Development: Build and
maintain strong relationships within the shared services team: local/regional
markets, clients, and other stakeholders Act as a leader and mentor, fostering
collaboration and communication across all levels of the organization,
especially within the local market and direct supervisors Travel & Project
Execution: Travel to all assigned locations within the market and region as
required for projects and programs Support local market and regional teams in
executing all projects assigned to the shared services division Leadership &
Cross-functional Work: Demonstrating professionalism, effective communication
skills, and strong leadership abilities while representing the company Setting a
high standard for behavior, fostering a positive work environment, and ensuring
transparent, respectful communication with all team members Work across all
aspects of the company and through cross-functional processes to ensure
alignment and operational success Lead and perform various tasks across
different divisions, ensuring shared services integrate seamlessly into the
daily/ weekly workflow Customer & Client Satisfaction: Ensure customer and
client satisfaction is met / continually improved upon according to established
shared service field KPIs as determined by field management Look for
opportunities to address and course-correct behaviors while being open to
feedback Qualifications: Age / Eligibility Must be 18 years or older (due to
insurance requirements) Must be authorized to work in the United States
Availability Flexible availability Monday through Friday Weekend and holiday
availability as needed Early morning and late-night availability as needed.
Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month
period Physical Abilities Climb a ladder up to 10 feet in height Safely lift and
carry up to 60lbs Able to kneel, walk, crouch, bend over, handle/grasp, and
reach overhead Adaptability Ability to adjust to the ever-changing variety of
tasks and work environments Communication Skills Effective communication
abilities, primarily via phone, text, and email, to coordinate tasks and provide
updates to the team and management as needed Perform other tasks the Shared
Services Manager assigns within the specified timeframe Respond and remain
responsible for consistent communication with upper-level leadership and
internal/external stakeholders quickly (typically within 24 hours of contact,
but may vary depending on the project/assignment/task/client/location being
supported) Education A high school diploma or equivalent is typically required
Previous retail or merchandising experience is beneficial but not mandatory
Experience Preferred Installation and Merchandising experience Proficiency in
assorted hand/power tool usage Ability to follow planogram (POG), directives,
and secondary communication. Technology Must own an Android or Apple mobile
device to upload photos and data Must be able to successfully navigate various
communication platforms and applications independently Training Must complete
all training assignments and tasks within a designated time frame Agents are
expected to be able to work collaboratively and autonomously Transportation and
Travel Must have reliable transportation Valid driver’s license and proof of
insurance Willingness and ability to travel up to 60% of the year Willingness
and ability to work, including overnight, early morning, and holiday hours as
needed Leadership & Communication: Superior leadership skills and strong
professional communication and presentation skills Ability to make sound
decisions, show good judgment and problem-solve effectively Capable of working
autonomously with excellent time management and reporting skills Ability to
successfully lead a team, fostering a result-driven environment with consistent
open communication Identify, address, and communicate challenges related to
shared services field operations, offering solutions and process improvements
when necessary What You Can Expect From 2020 Companies We welcome every voice,
and we are committed to building a truly inclusive environment where your
differences are not just welcomed, they are celebrated. We are always
identifying opportunities to encourage our team to be their authentic selves,
while working to provide a best-in-class experience for our employees. Whether
that’s paid holidays, long-term career pathing options, personal development
opportunities or professional stretch assignments, you can expect 2020 Companies
to support you. 2020’s Commitment We are committed to creating a diverse and
inclusive organization and are proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, pregnancy, disability, age, veteran
status, or other dimensions of identity. WHO WE ARE 2020 Companies is one of the
premier outsourced sales and marketing agencies in the United States. Over the
past 31 years, our success has resulted from our relentless passion for
elevating consumers, team members, and clients. WHAT WE DO Whether launching new
products, penetrating new consumer segments, or executing sales and marketing
strategies, we can help you reach your business goals. 2020 Companies identifies
the opportunities in every challenge and works side-by-side with brands to
guarantee success. Each year we deliver over 25 million in-person impressions,
and we generate nearly $10 billion in client revenue. Our initiatives deliver a
better return on investment for clients and retailers alike. WHERE WE DO IT We
train our staff to succeed in any environment and every situation. We equip them
with the experience and flexibility to help build brands and exceed goals. From
the top of the Fortune 500 to smaller companies ready to expand their market
share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To
guarantee the best team, we recruit, train, and deploy people who meet the exact
needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY
training program. We train team members to build relationships with each other,
retailers, and consumers. Our blended learning environment inspires team members
to be flexible, engaging, and adept at solving problems. We have never missed a
launch. 2020 Companies is built on scalable infrastructure, industry-leading
speed to market, and benchmark-breaking results. To meet our clients’ goals and
deadlines, we recruit, train, staff, and manage the right team for every
project. We tailor our initiatives to meet their goals and scale the staff to
fit the size and deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020
COMPANIES We welcome every voice, and we are committed to building a truly
inclusive environment where your differences are not just welcomed; they are
celebrated. We are continually identifying opportunities to encourage our team
to be their authentic selves while working to provide a best-in-class experience
for our employees. Whether that’s paid holidays, long-term career pathing
options, personal development opportunities, or professional stretch
assignments, you can expect 2020 Companies to support you. 2020 COMPANIES’
COMMITMENT We are committed to creating a diverse and inclusive organization and
are proud to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
gender, gender identity or expression, sexual orientation, national origin,
genetics, pregnancy, disability, age, veteran status, or other dimensions of
identity.
