Alpha Omega is seeking an Information Technology Support Specialist to provide Tier 1 and Tier 2 technical support within a fast-paced enterprise IT environment supporting NCEI-MD operations. This position supports end users with hardware, software, peripherals, equipment inventory, shipping and receiving, workstation setup, and general IT operational support while also assisting with basic Windows system administration duties. strong troubleshooting skills, excellent customer service abilities, and experience supporting enterprise desktop environments.
Provide Tier 1 and Tier 2 technical support for desktop systems, laptops, mobile devices, printers, and peripheral equipment. * Install, configure, image, deploy, and maintain Windows-based workstations and associated equipment. * Perform basic Windows administration tasks including user account support, Respond to requests for technical assistance via phone, e-mail, in person, or the NCEI Jira ticketing application. * Support walk-up requests from NCEI employees when it is not feasible for the employee to submit a support request. * Follow-up with end users to provide status updates meeting expected service Manage and maintain accountability for all physical Government-owned IT property and associated assets. * NCEI employees, including workstation setup, equipment issuance, and equipment recovery. * Manage conference room technology and configurations in coordination with Administer and maintain inventories of physical IT peripherals and user equipment, ensuring appropriate stock levels are maintained at all times Coordinate shipping, receiving, tracking, and disposition of IT assets. * Configure and establish desk setups and workstation configurations to support Coordinate office equipment moves, workstation reconfigurations, and physical IT support activities as needed. * Escalate service requests in accordance with established procedures and document escalation or resolution as appropriate. * Work independently and with minimal supervision. * Adhere to NCEI change, configuration, and security guidelines.
Minimum Years of Specific Experience in Field: 2 * between hardware and applications. * concepts to users and customers. * Experience supporting Microsoft Windows operating systems and enterprise Familiarity with Active Directory, Microsoft Office / Microsoft 365, desktop Experience with IT inventory management and asset tracking. * Ability to lift and move IT equipment up to 50 lbs.
Experience supporting Windows 10 and Windows 11 environments. * Experience supporting conference room technologies and collaboration tools. * platforms. * Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support. * Experience working in enterprise or government IT environments.
(Education Requirement with specific field of study: Information Technology, Computer Science, MIS, Business, or Related Technical Field.
CompTIA A+, Network+, or similar certification. * HDI Certificate (Customer Service Representative (HDI-CSR), Support Center Analyst (HDI-SCA), or HDI Desktop Advanced Support Technician (HDI-DAST)).
limited to, relevant work experience, skills, certifications and competencies contract provisions regarding labor categories that are specific to the position Application Deadline: August 24, 2026
Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year) * Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan) * Life Insurance, STD/LTD term disability coverage, with employer paid premiums * service * FSA/DFSA/HSA flexible benefit plans * Annual Tuition & Professional Development Reimbursement benefit.
mission-enabling technology and strategic solutions for our customers. for customers across two main business units:
* National Security - supporting agencies such as the Department of Homeland National Resilience - supporting agencies such as Federal Deposit Insurance Through strategic partnerships, intellectual property, and relentless drive for transformation that secures the nation's future.
purpose-at work, in service, and in the community.
origin, disability, or veteran status, or any other protected class.
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