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Ollie's Bargain Outlet

Lead Managing Service Desk I

10 days ago by Ollie's Bargain Outlet
  • Salary negotiable
  • Kansas City, MO, US
  • Full-time
Typical response: within 5 days Secure 1-click apply No spam — we never sell your data
AI summary

Lead the front-end store operation as a Retail Front End Team Leader at Ollie’s Bargain Outlet, a value-focused discount retailer. You’ll oversee customer service, associate productivity, safety, and front-end standards while supporting store financial and operational goals. Standout perk: 401(k) with generous company match and immediate vesting.

Key skills
Retail front-end operationsTeam leadership and supervisionCustomer service standardsScheduling and staffingPayroll budget supportStore banking and cash handlingShrink reduction / asset protectionMerchandising execution and price updatesSafety meeting leadership and follow-upDonation program and membership sign-up support
Salary not listed — comparable Kansas City retail front-end team leader roles typically pay about $16–$22/hour (roughly $33k–$46k annually, depending on hours).
You'll thrive here if you’re a hands-on retail supervisor who can lead a front-end team, keep standards high, and stay flexible for evenings, weekends, and holidays.
Why apply
  • 401K match with immediate vesting
  • Medical, dental, vision after 90 days
  • 20% associate discount on purchases
Join our team and live the Ollie-tude!: (Ollie’s Core Values)

* * BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the “good stuff cheap” mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we get better every day? BE REAL- Associates should be honest, transparent, genuine, trustworthy,

and sincere.

Ollie’s Associate Benefits:

* * Medical, Dental, Vision, and RX coverage begins after 90 days of employment. 401K, generous company match with immediate vesting. Strong career growth & talent development culture. 20% Associate discount on all Ollie’s purchases. Vast array of voluntary benefits.

Position Overview:

The Retail Front End Team Leader provides leadership for the successful operation of the entire front-end of store. The Retail Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.

PRIMARY RESPONSIBILITIES:

* Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards. * Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals. * Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership. Lead monthly safety meetings and ensure follow-up actions are completed. Assist with the hiring, development, supervision, and scheduling of store

Associates to support staffing and performance goals. * Support merchandising execution and ensure pricing updates are completed as required. * Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

QUALIFICATIONS

High school diploma or equivalent required. Minimum of 1–2 years of supervisory experience with a mid- to large-size

retailer. * Schedule flexibility to work evenings, weekends, and holidays on a regular basis. * Positive attitude and team player who interacts well with customers and associates.

PHYSICAL REQUIREMENTS:

Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a constant state of

alertness and safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

Reference: 22598_2659908484·Original posting
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