Lead Software Engineer (AI/ML)

Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: We are infusing AI into every aspect of our software engineering. While AI is writing the code, validation is what needs to be done to meet enterprise quality. We are looking for an enthusiastic Lead engineer who follows the AI first approach to build and maintain validation of the code and ensure it is production ready for our customers. This engineer should have an AI first approach and be able to help the team translate from traditional testing to using AI in driving acceleration and accuracy in testing and be a multiplier using AI tools. Prior experience as a member of a Data Science, ML Science, or ML Engineering team is a plus. As a System Quality LMTS, you will play a key role in defining, implementing, and maintaining the quality strategy for Spiff, a Salesforce acquisition and one of Sales Cloud growth engines, With a strong focus on integrating cutting-edge AI technologies. You will collaborate with cross-functional teams, including product development, data science, and AI teams, to ensure that Salesforce’s AI-driven solutions meet the highest quality standards for enterprise applications. Identify opportunities for integrating AI/ML solutions into existing workflows, propose new ones that are high-quality and efficient, and generally positively influence engineering decision-making by communicating and evaluating solution options, and facilitating agreement among key stakeholders. Continued Excellence in AI/ML: Be tuned into developments in the field of AI/ML, by tracking publicly available models, frameworks, libraries and publications, while being focused on their practical application and relevance to Salesforce. Industry-expert level in understanding of quality concerns and validation techniques. Able to drive behaviors and initiatives that both focus on quality and throughput. Human Evaluation: Oversee human evaluation processes for subjective quality dimensions, such as response engagement, user safety, and contextual accuracy. Define Quality Strategies: Develop and implement robust quality strategies for Salesforce’s SaaS products, focusing on AI/ML and LLM integrations. Multiplier: Provide technical leadership for critical areas that significantly impact customer success. Continues to deepen and widen their understanding of the application and drives discussion of sometimes complex or controversial issues in open forums such as concept reviews, VAT discussions, and cross team discussions. Cross-Platform Collaboration: Use your understanding of customers’ needs across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM and AI) to develop solutions across Salesforce's technology stack. Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code. Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale. Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably. Required Qualifications: 10+ years of experience of proven software development experience Strong JAVA skills: Strong technical fundamentals of Java particularly in data structures and algorithms. You can code and evaluate the code written by AI agents and able to provide feedback to scale the internal models to improve code quality AI & Machine Learning Expertise: The candidate is also expected to be familiar with LLM and AI/ML techniques and practices to drive software validation and improve the pace of CICD pipelines. Hands-on experience evaluating Large Language Models (LLMs) for quality response, including familiarity with GPT-like models and AI evaluation frameworks is a big plus Focus on Delivery: Ability to deliver practical solutions for an active user base, which you are expected to follow-up with enhancements and improvements, as needed. Excellent communication skills, with the ability to work cross-functionally with product managers, engineers, AI/ML engineers, and data scientists. Problem-Solving & Analytical Skills: Strong analytical and problem-solving abilities with a focus on identifying quality gaps and driving improvement. A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty. Experience using AI tools (e.g., in development workflows Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. Preferred Qualifications: A software engineer with strong coding background and understanding of delivering software at pace in Agentic PDLC A strong experience of white boxing and fixing code is a huge plus Strong understanding of public cloud infrastructure - AWS/Azure/GCP; Certification in Salesforce. Can design, implement, test and deliver AI/ML-based validation frameworks for highly scalable products. Fluent with automation technologies such as JUnit, Jest, Selenium and Jenkins Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.