Lead Support Specialist / Front Desk Associate at RS EDEN, a nonprofit providing supportive housing and substance use/reentry services, acting as the operational lead for front desk coverage across sites. You'll coordinate scheduling, support onboarding/training, complete desk audits, and help ensure safety, consistency, and quality documentation in a resident-centered environment. Standout perks include full benefits, retirement contribution, holidays, and tuition reimbursement.
- Health, dental, and vision benefits
- Retirement plan with company contribution
- Tuition reimbursement
The Lead Support Specialist functions as an operational lead and secondary point of contact for front desk and support coverage. responsibilities with floating support duties, onboarding assistance, scheduling coordination, and quality assurance across desks. The Lead Support Specialist supports consistency, coverage, and communication while maintaining a safe, professional, and resident-centered environment.
Pay ranges from $24-$25 per hour
Actively monitors site activities. * Enforces safety and security of the building at all times. * Completes administrative duties, including answering phone calls, responding Maintains security, safety, and sanitation of the facility in accordance with policy and any ordinances/laws pertaining to the facility. conducting rounds of the facility on a regular basis. * Explains program rules and building policies to participants and visitors. * Exercises responsible communication with participants and staff including Responds to emergencies in the building and contacts emergency services as participants, staff, outside individuals, and community agencies. * Provides participants with guidance and support on an informal basis as Serves as a liaison between participants and Case Managers, while serving as the ongoing contact to the participants. * Participates in staff meetings, in-service training, outside training events, and additional training as deemed necessary to maintain personal growth and Schedule & Coverage Structure
* Three (3) scheduled days per week working at the desk * Floating / Support Coverage: * Two (w) scheduled days per week floating between desks * Duties may include covering call-outs, supporting other desks, attending meetings, and completing lead-related tasks * Schedule on floating days is flexible and encouraged to overlap with second shift when possible (example: 9:00 AM - 5:00 PM)
Support coverage planning for vacancies, call-outs, and time-off requests * Onboarding & Training Support
* Support onboarding of new staff, including desk processes and expectations * Assist with hands-on training and shadowing * Serve as a resource for questions related to desk operations and procedures
Desk Audit & Operational Support
* Conduct routine audits of desk operations, including: * Supply inventory and ordering needs
* Work alongside staff to observe workflows and identify process improvements * Provide real-time coaching and support as needed
Provide desk coverage for 1:1 supervision meetings and team meetings to ensure continuity of front desk operations * input and serve as a representative of front desk staff * Incident Report Processing Support
* Support review, tracking, and follow-up as directed by leadership * Help ensure consistency, timeliness, and quality of documentation
Special Projects & Program Support
* Assist with special projects as assigned, which may include: * Supporting interview processes * Lobby organization or decorating * Process improvement initiatives * Other time-limited operational or administrative projects
Works closely with Connection Center supervisor to support daily operations * Serves as a peer leader and resource to desk staff * support
High School Diploma/GED * Reliable vehicle to transport across sites during floating shifts * BA/BS degree in human services or related field preferred * Experience with substance use treatment, criminal justice, or related field Clear and professional communication skills, including both oral and written * Leadership skills and the capability of working alone with very little supervision * challenges of addiction, homelessness, disability, poverty, and criminal justice residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. provides creative solutions that support individual and community safety as well Health, Dental, and Vision. Life and Long-Term disability insurance. Retirement plan with company contribution 12 annual holidays Tuition Reimbursement