Lobby Ambassador role at One Steuart Lane, a luxury San Francisco association managed by Action Property Management (the largest privately owned HOA management company in the West). You'll deliver 5-star front desk/concierge service, manage lobby access and parcels, and support residents and guests across variable shifts including overnights. Standout perk: comprehensive benefits and PTO for qualifying employees, plus training and career growth opportunities.
- Competitive pay: $25–$26/hr
- Training and career growth
- Benefits and paid time off
Compensation
$25 to $26 per hour Schedule: Variable shifts, to include overnight when necessary. 32 to 40 hours per week.Job Responsibilities: Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control. Provide concierge services. Provide valet services. Complete Daily Activity Report. Answer and direct incoming phone calls. Receive and distribute resident parcels. Address resident and guest concerns and questions. Demonstrate a strong understanding of the association's governing documents.
Qualifications / Requirements: Must be over 18 years of age and successfully pass a pre-employment background check and drug screening High school diploma or GED required At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred Hospitality Management college students or recent graduates are highly desired Polished and professional appearance and demeanor Upbeat and positive team player attitude Strong judgment and solutions-oriented Proactive customer service approach
Why Join Action: Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: Team Member Perks: Comprehensive health benefits and paid time off package for qualifying employees On-going hospitality and property management training Opportunities for career growth and advancement Values-driven company culture promoting teamwork and excellence
Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-MM1