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Compass Group

Urgently Hiring - Ambassador

4 days ago by Compass Group
  • Salary negotiable
  • New York, NY, US
  • Full-time
Typical response: within 5 days Secure 1-click apply No spam — we never sell your data
AI summary

Lobby Ambassador role at Compass Group (Flik) supporting lobby operations at the Wells Fargo Administrative location at 30 Hudson Yards. You’ll deliver high-touch hospitality, manage arrivals/departures, resolve issues quickly, and coordinate closely with security and facilities while following strict risk and security protocols. Standout perk: comprehensive benefits including medical/dental/life insurance and retirement plan.

Key skills
Customer service / hospitalityFront-of-house lobby operationsIssue resolution and escalation proceduresStakeholder relationship building (security, facilities, executive teams)Following security/risk protocols and post ordersProfessional communication with employees and guestsAbility to work under pressureAbility to stand/move for extended periodsTeamwork and flexibility
Salary not listed — comparable New York City lobby ambassador/front-of-house hospitality roles typically pay around $20–$30 per hour, depending on experience and site requirements.
You'll thrive here if you love high-touch hospitality, stay calm under pressure, and can build strong relationships while strictly following security protocols.
Why apply
  • Hands-on training and trend education
  • Medical, dental, life insurance
  • Retirement plan and time off
It starts with hiring people who share our passion for food and hospitality. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. The Lobby Ambassador program is responsible for responding to and delivering all aspects of lobby operations through a hospitality lens; offering continuous attentive service and creating an exceptional employee and guest arrival and departure experience within the Wells Fargo Administrative location at 30 Hudson Yards. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly in order to enhance the on-site experience for employees and guests, all while strictly following appropriate risk and security protocols.

Lobby Ambassador Responsibilities:

Build trusting relationships with Security, Executive Detail, Executive Support, and Facility teams. Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required. Follow all responsible post orders to ensure only invited and registered guests gain entry to building.

Flexible and willing attitude and enjoys being part of a team. Passionate about great customer service and ensuring employees / visitors have a positive experience when entering the building. Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees and guests. Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios. Able to remain mobile and/or standing for extended periods during workday Flik is a member of Compass Group USA Medical Dental Life Insurance/ AD Disability Insurance Retirement Plan Holiday Time Off (varies by site/state) Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.

Reference: 22598_2659921893·Original posting
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