Medical Office Call Center Associate (Customer Care Associate) supporting life insurance policyholders, beneficiaries, agents and internal customers by handling high-volume inbound calls and resolving policy, payment and claims queries. Join NTT DATA Services, a global business and technology services leader. Standout perk: comprehensive benefits package (medical, dental, vision, life/AD&D, disability) and company-provided computer/headset for remote work.
- Medical, dental and vision insurance
- Company-provided computer and headset
- Life, AD&D and disability cover
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as Additionally, Overtime may be required based on 1 year experience (WAH) remote customer service * 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications * Minimum High school diploma or GED.
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. * Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. * Ensuring customer satisfaction (CSAT) and strive to meet service metrics. * A typical day will likely involve fielding between 75 to 100 calls. * customers to resolve questions and issues. * proactively address service issues and concerns. * Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Remote Working and Technology Requirements
To work remote, individuals must meet all the established Remote requirements NTT DATA will provide a computer and headset for remote work. * Employees are responsible for the care and security of all equipment They must return it immediately upon separation from the company Failure to return equipment may result in collection actions and/or other personal dwelling or location.
Technical Performance and Issue Tracking
* availability is critical to business operations. * Remote employees must adhere to all technical support procedures and performance, including internet outages, may result in the remote status Remote Workspace
Remote work demands a high degree of professionalism, self-discipline, and exceptional service.
* servicing Customer Service customers with the same quality as an onsite The workspace must be a permanent, unencumbered location used daily for work. * business operations or service delivery. * customer service. * The new location must meet all Remote Workspace and Technology Requirements. * Notification to NTT DATA Management is required before relocating
#About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital NTT DATA is a part of NTT Group, which Whenever possible, we hire locally to NTT DATA offices or client sites. ensures we can provide timely and effective support tailored to each client’s While many positions offer remote or hybrid work options, these near an NTT DATA office or client site, in-office attendance may be required for At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and NTT DATA recruiters will never ask for payment or banking information NTT DATA endeavors to make [ contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at
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