Medical Services Administrator

Field Support Specialist Reports To: The Field Support Specialist, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Provides exceptional world class service to all clients (in all forms of communication). Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality. Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper). Performs duties of scanning and imaging documents and light copy/print reproduction services. Maintains the Office Services Center area in a neat and orderly fashion. Service and replenish the pantry, conference, kitchen, or meetings areas. Oversees office equipment maintenance and safety tests. Breakroom organization, cleaning, and stocking. Inventories office supplies and orders accordingly. Front of House Provides reception or concierge (front of office) coverage as needed. phone, and over email) Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams. Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. Logs visitors into the registration system. Provides light administrative support to staff as directed Excellent customer service skills. MS Office Suite experience with intermediate to expert competency. Working knowledge of MFD (Multi-Functional Device) equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and capable of completing projects. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Current knowledge or ability to learn computer-based systems required for functions of position. Adhere to all policies and procedures required.

with assistance. Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery. Travel: Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation. Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. Travel distance will be predominately within the FSS’s assigned region Use of Artificial Intelligence (AI): SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. We accept applications for an expected minimum of 5 days from the date it is posted. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.