Operations Associate (Call Center Representative) role supporting a client’s customers as the first point of contact, resolving account and tolling/administration inquiries via phone, email, and web. Conduent is a business services provider, and the standout perk is paid training with a day-one hourly rate plus a bilingual incentive after training.
- Paid training (3–5 weeks)
- Bilingual incentive after training
- Health, dental, vision benefits
19.58/HR Start First day training
5 Weeks PAID TRAINING
Bilingual English - Spanish is a Plus!
As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
* Identify customer needs to ensure the customer is provided complete and Process required transactions via mainframe or web-based applications.
* policies, and technology.
* policies, and technology.
* Providing support to other positions/operations in cases of heavy workloads Full Time Employment
* Hourly rate of $19.58 starting on day one.
* Spanish/ English Bilingual incentive after training $20.58
* Paid Training- Training schedule is Monday through Friday for three weeks, Career Growth Opportunities
* ensure customer understanding.
* Customer Service Experience
* Can navigate multiple applications and research solutions with ease
* Love helping people and guiding them to the best solution for their issue
* customers
* Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
* Can commit to 100% attendance for three to five weeks of paid training.
Must be at least 18 years of age or older.
* Must have a High School Diploma, or equivalent.
* Must pass a Customer Service Skills assessment
Join a rapidly growing organization that can support your career goals
not limited to location, experience, and performance. this position, based on business need, may be eligible for a bonus or incentive. health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis People with disabilities who need a reasonable accommodation Accommodation Policy [
sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis People with disabilities who need a reasonable accommodation Accommodation Policy [