***** This position is in office *****
Jupiter, FL | Full-Time
2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We focus on measurable business value, white-glove service, and long-term strategic partnerships with our clients.
We are seeking a client-focused, results-driven Account Manager who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams.
The Account Manager serves as the primary point of contact for clients, ensuring an exceptional customer experience while driving revenue growth, retention, and service adoption.
This role also functions as the front-line communication and dispatch coordinator, helping to route service requests, manage priorities, and maintain SLA alignment.
Client Relationship Management
Own and manage relationships for a portfolio of MSP clients
Identify upsell and cross-sell opportunities (security, cloud, backup, compliance, hardware, licensing)
Assist in contract renewals and service expansions
Track account performance against revenue and margin targets
Phone Dispatch & Service Coordination
Serve as the primary inbound call handler for client service requests
Create, categorize, and prioritize service tickets in the PSA system
Schedule onsite and remote service appointments
Provide white-glove customer service on every interaction
Translate technical updates into business-friendly language
Proactively follow up on open issues and projects
Identify service trends and recurring issues affecting client satisfaction
Strategic Planning
Help clients budget and plan for future IT initiatives
Experience in a Managed IT Services (MSP) environment
Microsoft 365 and cloud environments
Understanding of network and endpoint support workflows
Management & Professional Skills Strong phone presence and communication skills
Exceptional customer service mindset
Ability to multitask and manage competing priorities
SLA response & resolution performance
Competitive base salary + performance incentives Ongoing training & certification support
Central position in the daily service operation
You are a relationship builder, problem solver, and master of communication who can balance client success, service coordination, and revenue growth in a fast-paced MSP environment.