AI summary
Remote Customer Support Specialist/Client Service Rep role handling tickets, calls and emails for ABC Legal Services, a national leader in service of process with 30+ years in business. You'll support customers with existing orders and guide new customers through placing orders online, while coordinating with internal teams and documenting issues. Standout perks include a strong benefits package plus paid holidays and floating holidays.
Key skills
Customer support (phone, email, tickets)Call center experienceMicrosoft OutlookMicrosoft ExcelMicrosoft WordConfluence documentationPDF editingPhone systemsTyping 55+ WPMOrder and payment issue resolution
Salary not listed — comparable US remote customer support specialist roles typically pay around $35k-$50k depending on experience and location.
You'll thrive here if you stay calm under pressure, juggle multiple priorities, and enjoy resolving customer issues across phone, email, and ticket queues.
Why apply
- Remote role (Virginia-based)
- Health, dental, vision insurance
- Paid holidays plus floating holidays
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Virginia.
Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to read, write, and speak English
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm
Health, Dental, Vision insurance
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Schedule: Full-time, 7- 4 PST
ABC Legal Service is proud to be the national leader in service of process. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Virginia.
Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to read, write, and speak English
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm
Health, Dental, Vision insurance
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Schedule: Full-time, 7- 4 PST