Manage a Chip City bakery store in Woodbury, leading daily operations, customer experience, and a team of Cookie Crew Members. Chip City is a cookie-focused retail/bakery brand centred on cookies, customers, and culture, and the standout perk is bonus potential plus free shift cookies/beverages and a 50% staff discount.
- Bonus potential
- Medical, dental, vision insurance
- Free shift cookie and beverage
Primary Responsibilities: Guest Experience & Hospitality Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery Resolve guest concerns with empathy, professionalism, and speed Team Leadership & Development Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences Model positive energy, professionalism, and teamwork at all times Conduct performance check-ins, deliver feedback, and support ongoing development Foster an inclusive, supportive, and fun work culture Operations & Execution Oversee daily store operations, ensuring smooth opening, midday, and closing routines Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards Lead and support accurate production planning to meet customer demand Ensure adherence to food safety, sanitation, and health department regulations Maintain a clean, safe, and organized bakery environment at all times Sales & Business Performance Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches Track key performance indicators (KPIs) and identify opportunities to improve sales and service Staffing & Scheduling Build effective weekly schedules that balance labor needs, team availability, and business demands Manage callouts and shift coverage to maintain smooth operations Monitor labor costs and adjust when necessary while maintaining service levels Inventory & Equipment Oversee inventory management, including ordering, receiving, stock rotation, and waste control Keep all equipment operational, performing routine checks and submitting timely maintenance requests Communication & Compliance Communicate clearly and consistently with the Multi Unit Manager and team Uphold all Chip City policies, procedures, and brand standards Ensure compliance with cash handling, safety, and security protocols
Required Skills & Experience 1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment Strong leadership skills, motivates, coaches, and leads by example Excellent communication skills, clear, friendly, confident, and solution oriented Experience in a fast-paced, high-volume environment Strong understanding of food safety and sanitation practices Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure Comfortable using POS systems, scheduling tools, and basic reporting Passion for creating memorable, customer focused experiences Holds a Food Protection Certification (or is willing to obtain one where required) Successfully completes all training programs to uphold Chip City standards
Physical Requirements: Able to stand for extended periods and operate a cash register or related equipment Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation Comfortable performing repetitive motions for extended periods Able to work in a warm, fast-paced environment around commercial ovens and baking equipment Flexible availability, including early mornings, evenings, weekends, and holidays Benefits + Perks: Medical, Dental, and Vision insurance plans Up to 10 days of Paid Time Off (PTO) 401(k) Retirement Plan Free shift cookie and beverage 50% Off employee discount Commuter benefits with pre-tax savings Pay Range: $23.00 - $25.00 per hour + bonus potential