Service Consultant (Member Services Associate) role handling high-volume inbound phone/email support, account and billing queries, and issue resolution with a consultative, retention-focused approach. MarketWise is a subscription-based investment research company, and you’ll help members get maximum value from their services while recommending relevant options when appropriate. Standout perk: hybrid schedule from Baltimore HQ (on-site Tue–Thu, remote Mon/Fri) plus performance incentives.
- Hybrid schedule with remote Mondays/Fridays
- Performance incentives on top of base
- Benefits: 401(k) match, 12 holidays
OUR ASSOCIATES ARE PROBLEM-SOLVERS AND TRUSTED GUIDES—CONFIDENT IN HANDLING INQUIRIES, RESOLVING ISSUES, AND PROVIDING THOUGHTFUL RECOMMENDATIONS WHEN APPROPRIATE. YOU’LL MANAGE PHONE AND EMAIL QUEUES, ASSIST WITH ACCOUNT AND BILLING QUESTIONS, AND HELP CUSTOMERS NAVIGATE OUR PLATFORMS. EVERY INTERACTION IS AN OPPORTUNITY TO STRENGTHEN LOYALTY AND SHOWCASE THE VALUE OF OUR OFFERINGS.
IF YOU ENJOY HELPING PEOPLE, LEARNING NEW THINGS, AND BEING PART OF A COLLABORATIVE TEAM, THIS IS THE ROLE FOR YOU.
THIS HYBRID ROLE IS BASED AT OUR BALTIMORE HEADQUARTERS, WITH ON-SITE COLLABORATION TUESDAY THROUGH THURSDAY AND REMOTE FLEXIBILITY ON BOTH MONDAYS AND FRIDAYS.
KEY RESPONSIBILITIES
* Deliver an outstanding customer experience by handling inbound calls and emails with professionalism and care * Prioritize tasks effectively to manage time and respond promptly to urgent inquiries * Provide friendly, knowledgeable support to subscribers and potential subscribers, ensuring every interaction reflects MarketWise’s commitment to excellence * Maintain a strong understanding of our products, campaigns, and promotions to engage confidently in conversations and identify opportunities to add value * Resolve customer issues by clarifying concerns, determining root causes, and offering the best solutions quickly and accurately * Proactively recognize opportunities to strengthen relationships—whether through retention efforts or introducing services that align with customer needs (prior sales experience not required) * Consistently meet department standards for service levels, quality, retention, and performance goals * Collaborate with team members to share insights and contribute to a positive, high-performing environment
QUALIFICATIONS
* Bachelor’s degree preferred; equivalent customer service experience accepted * Genuine interest in finance and investing is a plus * Self-motivated with a positive, team-oriented attitude * Strong time management and interpersonal skills; able to remain professional under pressure * Consistently punctual and reliable to support team coverage needs * Excellent verbal and written communication skills, with the ability to speak clearly and actively listen * Comfortable handling a high volume of calls and emails while managing multiple priorities * Demonstrated ability to exercise sound judgment and deliver quality service in challenging situations * Skilled at building rapport with customers and colleagues * Ability to learn and retain product knowledge through training and communicate options effectively * Comfortable working with standard office technology for extended periods * Visual and auditory ability for computer and phone tasks * Fluency in English (written and spoken)
WHAT WE OFFER
* Competitive base salary starting at $52,000, plus performance incentives. * Comprehensive benefits: health, dental, vision, 401(k) match, and 12 paid company holidays. * A collaborative, innovative culture where your ideas are valued. * Opportunities for growth within a rapidly evolving organization.
ABOUT MARKETWISE
At MarketWise, we thrive on new ideas and the entrepreneurial spirit. Naturally, we are always looking for new people, explorers, and innovators. If you are interested in a career where your ideas will not only be heard but celebrated, we'd like to hear from you.
MarketWise started in 1999 with one brand and the simple idea to publish intelligent, independent, insightful, and in-depth investment research and treat the self-directed investor the way we would want to be treated. That simple idea worked and has guided our decisions ever since. Our companies provide our subscribers with the research, education, and tools that they need to navigate the financial markets.
Since our inception, we have evolved significantly, expanding into a comprehensive suite of diversified investment research products and solutions from various financial research companies. Today, MarketWise subsidiaries offer research across various platforms, including desktop, laptop, and mobile devices such as tablets and cell phones.
We offer a comprehensive portfolio of high-quality, independent, and spirited investment research, as well as several software and analytical tools, on a subscription basis. MarketWise’s editors cover a broad spectrum of investments—ranging from commodities to equities, to distressed debt and cryptocurrencies—offering 100+ products on multiple platforms through 7 customer-facing brands.