Service Foreman (2nd shift) role overseeing truck service technicians to ensure repairs are completed correctly, efficiently, and with high customer satisfaction at Ohio Peterbilt (a division of Ohio Machinery Co.). You'll schedule and review work, coordinate parts and warranties, act as the customer/tech liaison, and provide backup for the Service Manager/Writer. Standout perks include strong benefits plus training/development and an HSA with dollar-for-dollar match up to $1,200/year.
- 401(k) match and contributions
- HSA match up to $1,200/year
- Annual bonus and success share
We are seeking a skilled Service Foreman to join our nationally recognized team. At Ohio Peterbilt, a division of Ohio Machinery Co., we're not just about trucks; we're about building futures. As part of our commitment to excellence, we invest in our employees through comprehensive training and development programs, ensuring they have the skills to excel in their roles. We also offer competitive benefits that support both your professional and personal growth. Grow your career-apply today!
Schedule: Monday-Friday 12:30 PM - 9:00 PM
Job Summary
The Service Foreman ensures that technicians perform repairs correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction.
Essential Functions and Responsibilities:
- Supervises service technicians and ensures correct and efficient repairs.
- Schedules and assigns work as required.
- Checks and reviews work in process and follows up for completion as scheduled.
- Inspects and, if necessary, road tests vehicles upon completion of work.
- Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
- Assists in maintaining a clean shop and making sure that special tools and shop equipment are in proper operating condition.
- Provides customer estimates when necessary.
- Assists Service Writer in opening and completing Work Orders.
- Acts as liaison between customers and technicians.
- Act as a backup Service Manager and Service Writer when needed.
- Assists Warranty Administrator to ensure warranty claims are processed timely and correctly.
- Pre-plans parts requirements for each job to make sure parts are available when needed by technicians.
- Works with Service Manager and New and Used Truck Salespersons to ensure all sold trucks are prepared properly for the customer.
- Performs all other duties as assigned.
Minimum Skills and Qualifications:
- High school diploma or equivalent is required, college degree or trade school certificate/degree preferred.
- Five years of industry experience; five years of supervisory experience required.
- Proven experience working closely with internal and external customers required.
- Ability to handle multiple work assignments, lead and motivate, and efficiently use a computer required.
- Strong communication skills are required, both verbal and written.
- Must have strong problem-solving and customer service skills.
Employee Benefits:
- 401(k): Match and employer discretionary contribution.
- Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
- Dental & Vision Insurance: Comprehensive coverage options.
- Financial Access: Membership in a credit union is available.
- Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
- Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
Compensation
Base pay, annual bonus potential, and company success share bonuses.
Physical Requirements:
The physical requirement of this job is frequently required to stand; walk; climb or balance; stoop, kneel, and crouch. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.