Senior Quality Manager role leading multi-site quality strategy, audits, corrective actions, and customer-facing quality issue resolution across Vollrath’s manufacturing operations. You’ll shape a unified quality culture while supporting new product development and process validation (including PPAP). Standout perk: a strong values-led culture emphasizing ownership, respect, psychological safety, and life beyond work.
- Multi-site quality leadership scope
- Lead PPAP and process validation
- Values-led, people-first culture
ESSENTIAL JOB RESPONSIBILITIES
Leadership:
- Maintaining and improving product quality by completing product, company, system, compliance, and surveillance audits.
- Investigating customer complaints.
- Collaborating with other members of management to develop new product and engineering designs, manufacturing and training methods.
Quality assurance operational objectives:
- Contributing information and analysis to strategic plans and reviews.
- Preparing and completing action plans.
- Implementing production, productivity, quality, and customer service standards.
- Identifying and resolving problems.
- Completing audits.
- Determining system improvements.
- Implementing change.
Quality assurance human resource objectives:
- Assisting with recruitment, orientation, training, assigning, scheduling, coaching, counseling, and disciplining employees.
- Communicating job expectations.
- Planning, monitoring, appraising, and reviewing job contributions
- Planning and reviewing compensation actions.
- Enforcing policies and procedures.
Development of quality assurance plans:
- Conducting risk analyses.
- Identifying critical control points and preventive measures.
- Establishing critical limits.
- Monitoring procedures, corrective actions, and verification procedures.
- Monitoring inventories.
Quality assurance financial objectives:
- Estimating requirements.
- Preparing annual budget.
- Scheduling expenditures.
- Analyzing scrap.
- Rework and warranty variances.
- Driving corrective actions.
Leads communication with external customers regarding proactive or reactive quality issues and corrective actions.
Supports New Product Development (NPD) by leading Process Validation to include the Production Part Approval Process (PPAP) elements inside Vollrath's gated development process.
Manages the preparation of quality documentation and reports by collecting, analyzing, and summarizing information and trends including external customer complaints, failed internal processes, scrap, rework, warranty, recalls, corrective actions, etc.
Identify opportunities and coordinate efforts to reduce Warranty Costs to include OS&D (shipment related claims).
All other duties as assigned.
WORKING CONDITIONS
Physical Demands - Requires frequent sitting, walking or standing; occasional bending or lifting up to 35lbs.
Work Environment - Exposure to noise, dirt, dust, oil, and sharp objects that can occur in office settings or non-climate controlled manufacturing settings. Safety glasses, hearing protection, full length pants, and steel toed shoes as required while on the plant floor.
SUPERVISORY RESPONSIBILITIES
Direct reports may include:
- Quality Engineer
- Quality Technician
- Assembly & Receiving Quality Improvement Coordinator
- Quality Assurance Inspector
- Quality Analysis
- Co-op and Intern
QUALIFICATIONS
- At least 15+ years of experience in related field with increasing levels of responsibility.
- Bachelor's degree in engineering, business, quality, manufacturing, operations management, or materials management preferred.
- ISO 9001: 2015 experience and knowledge required.
- Experience with software such as:
- Microsoft Office Suite
- Excel (pivot tables)
- Data analysis software such as Minitab
- Business Management System (SAP, JD Edwards)
- Professional quality certifications and master's degree preferred.
- CQM/OE certification preferred.
VOLLRATH'S CORE VALUES
Take Ownership: Our intention is to match our actions with our words, building trust with others. We are united in taking responsibility for the success of Vollrath as a whole.
Empower Action: Our intention is to create a workplace where every member can thrive in their growth and contributions with excitement, confidence, and psychological safety. We support each team member with resources and tools to strengthen collaboration and performance.
Treat All People With Respect: Our intention is to recognize the diverse experiences, styles, and backgrounds of others, treating everyone with dignity. We aim to foster an inclusive culture where all team members can be their authentic selves and feel safe in voicing their perspectives.
Life Beyond Work: Our intention is to care for the well-being of every individual we engage with, understanding them as a whole person. We strive to keep people mentally and physically safe, sending each person home in a condition to build a fulfilling life beyond work. We encourage balance, allowing our colleagues to pursue their passions.
Commitment to Those Who Count on Us: Our intention is to drive innovation and practical solutions through understanding the needs of our coworkers, customers, owners, and communities. We are dedicated to proactively addressing those needs and delivering results.
Equal Opportunity Employer
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