Entry-level supervisor role overseeing furniture repair service support, mentoring associates who monitor field technicians, adjust routes, and resolve customer care issues. Join Rooms To Go, America’s #1 independent furniture retailer, in an onsite role supporting the CS division. Standout perks include benefits like 401(k) match, insurance, PTO, and associate furniture discounts.
- Medical, dental, vision insurance
- 401(k) with company match
- Associate furniture discounts
Entry-Level Supervisor: We are looking for someone who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career.
The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor there will be varying duties for the department that are irregular, but essential. Those tasks include new-hire onboarding, performance assessments, travel, etc.
General duties include, but are not limited to:
- Telematics review
- Expense reporting and technician audits
- Monitor daily services to the team
- Audit punch-detail report daily
- Ensure adherence to all company policies by team members.
- Provide training in best practices, safety, and furniture repair
- Upkeep of company vehicle
Qualifications
- Self-motivated and action/results oriented
- 3 years Furniture repair or furniture/field service experience
- Strong staff development experience including the ability to train, coach, and motivate performance.
- Excellent writing, verbal, and analytical communications skills
- Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone.
- Familiar with RTG Customer Service Systems
- A clean driving record and the ability to pass a drug screen.
- Work well independently and within a team.
- Self-motivated and able to follow direction well.
- A positive, customer-oriented attitude.
Location
Seffner Corporate Office CS divisionAbout Rooms To Go
Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.
Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.
Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!
Rooms To Go Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Associate discounts including furniture
- Company paid life and disability insurance
- Paid time off
- Employee Assistance Program
- Wellness Programs
- And more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.
