4-month onsite Technical Customer Support contract with Manpower in Loveland, CO, providing high-quality email-based customer and technical support in a contact-center environment. You’ll troubleshoot testing systems and chemistry-based methods, manage escalations, share voice-of-customer feedback, and support cross-trained admin/dispatch/site compliance duties. Standout perk: email-only support (no phone queue).
- Email-only support; no phone queue
- Cross-training across support functions
- Monday–Friday daytime schedules
Technical Customer Support: 4-Month Contract
Location
OnsiteSchedule: Monday–Friday | 7:30am–4:00pm, 8:00am–4:30pm, or 8:30am–5:00pm
Pay Rate: $24.00/hour
Position Summary
The Technical Customer Support role provides high‑quality technical and customer support to internal and external customers in a contact center environment. This position is focused on email‑based support and requires strong written communication, attention to detail, and a customer‑first mindset. Successful candidates bring solid soft skills, electrical or mechanical aptitude, and a willingness to learn and adapt. This role includes cross‑training and hybrid responsibilities across multiple support functions.
Key Responsibilities
- Meet or exceed individual performance metrics and standard work expectations
- Respond to customer inquiries via email with timely, accurate, and professional communication
- Provide technical troubleshooting and support for testing systems and chemistry‑based methods
- Handle basic technical and customer support questions from internal and external customers
- Manage customer escalations and partner cross‑functionally to drive effective, win‑win resolutions
- Serve as a liaison between Technical Support and other teams to share Voice of Customer feedback and support continuous improvement
- Identify and submit sales leads by understanding customer needs, industries, and product applications
- Provide customers with product information, marketing literature, and specification sheets
- Maintain current knowledge of products, industry trends, and competitive offerings
- Build and maintain long‑term customer relationships through consistent follow‑up
- Support administrative tasks, hybrid duties, and cross‑training in areas such as dispatching and site compliance
Required Qualifications
- High school diploma or GED required
- Strong customer service orientation with excellent written communication skills
- High attention to detail and professional email etiquette
- Ability and willingness to learn; comfortable asking questions
- Electrical and/or mechanical aptitude
- Ability to make sound customer‑focused decisions and respond quickly to customer needs
- Adaptable to changing expectations, metrics, and responsibilities
- Computer proficiency, including Microsoft Office
Preferred / Nice‑to‑Have Qualifications
- Experience in customer service, technical support, field service, or call center environments
- Exposure to technical, scientific, or regulated environments
- Familiarity with CRM or ERP systems such as Salesforce or Oracle
Additional Information
- This is an email‑only customer support role; associates are not assigned to a phone queue
- Strong soft skills and customer experience focus are essential
- Candidates with electrical or mechanical backgrounds paired with customer service experience tend to excel
- Role requires flexibility and comfort with cross‑functional and evolving responsibilities
- IT‑focused backgrounds are not a fit for this position