Joining Collibra’s Customer Support team
Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.
This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.
Senior Customer Support Engineers at Collibra are responsible for
Analyzing complex customer issues to determine the root cause.
Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
4+ years in a customer facing role, ideally in a SaaS environment
Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
Experience troubleshooting web-based applications
Experience with Java and REST API
Experience working closely with software developers
Knowledge of certificates - SSL, SSO, PostgreSQL preferred.
Experience maintaining software running in production.
A bachelor’s degree or equivalent work experience is required.
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.
Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
Comfortable speaking and writing in English. Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
Reporting to Collibra’s Manager, Customer Support your measures of success are
Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.
In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.
We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.
Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.
This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.
Senior Customer Support Engineers at Collibra are responsible for
Analyzing complex customer issues to determine the root cause.
Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
4+ years in a customer facing role, ideally in a SaaS environment
Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
Experience troubleshooting web-based applications
Experience with Java and REST API
Experience working closely with software developers
Knowledge of certificates - SSL, SSO, PostgreSQL preferred.
Experience maintaining software running in production.
A bachelor’s degree or equivalent work experience is required.
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.
Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
Comfortable speaking and writing in English. Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
Reporting to Collibra’s Manager, Customer Support your measures of success are
Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.
In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.
We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.