AI summary
Intermediate Service Desk Technician role providing Tier I/II support for the Army Research Laboratory at Aberdeen Proving Ground, working onsite as the front line for user and stakeholder technical issues. Link Solutions is a government-focused IT services company with strong quality/compliance credentials (CMMC Level 2, CMMI Level 3). Standout perks include a relocation incentive plus certification reimbursement and a full benefits package.
Key skills
Tier I & Tier II service desk supportActive DoD Secret clearanceDoD 8570/8140 IAT Level II certification (e.g., Security+ CE)Microsoft 365 proficiency and Microsoft OfficeHardware and software troubleshootingTicket routing and escalation to Tier IIISupporting mission-critical systems and VIP end usersRecommending system modifications to improve usabilityCustomer service and stakeholder communication
Salary not listed — comparable intermediate service desk technician roles supporting DoD environments in Maryland typically pay about $65k–$90k, depending on clearance, certifications, and contract labor category.
You'll thrive here if you’re a self-starting service desk professional with 5+ years’ experience, an active DoD Secret clearance, and strong customer-facing troubleshooting skills in mission-critical environments.
Why apply
- Relocation incentive available
- Certification reimbursement program
- Full benefits and paid time off
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD.
Citizen with an active DoW Secret Clearance.
Non-remote (relocation incentive available)
Our Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen Proving Ground, MD.
Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
Provide Tier I and Tier II technical support for hardware and software.
Recommend system modifications to enhance the usability of Information Systems and network resources.
Route and escalate requests to Tier III and other teams for quick customer issue resolution.
May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
Citizen with an active DoW Secret Clearance.
Five (5+) years of relevant experience working in an IT or Service Desk environment.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
Must receive Microsoft 365 Certified: Proficiency with Microsoft Office products.
Experience providing quality service and support for mission-critical systems and VIP end users.
Strong self-starter requiring minimal supervision.
Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
All your information will be kept confidential according to EEO guidelines.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD.
Citizen with an active DoW Secret Clearance.
Non-remote (relocation incentive available)
Our Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen Proving Ground, MD.
Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
Provide Tier I and Tier II technical support for hardware and software.
Recommend system modifications to enhance the usability of Information Systems and network resources.
Route and escalate requests to Tier III and other teams for quick customer issue resolution.
May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
Citizen with an active DoW Secret Clearance.
Five (5+) years of relevant experience working in an IT or Service Desk environment.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
Must receive Microsoft 365 Certified: Proficiency with Microsoft Office products.
Experience providing quality service and support for mission-critical systems and VIP end users.
Strong self-starter requiring minimal supervision.
Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
All your information will be kept confidential according to EEO guidelines.