Onsite IT Helpdesk Technician supporting multiple Fehr & Peers offices with hands-on and remote troubleshooting, device support, and ticket management. Fehr & Peers is an engineering-focused firm with a collaborative IT culture. Standout perks include comprehensive training plus strong benefits like 401(k) match/profit sharing and 8 weeks paid parental leave.
- Comprehensive training and mentoring
- 401(k) match and profit sharing
- 8 weeks paid parental leave
Responsibilities Provide IT support to multiple office locations both remotely and onsite Demonstrate initiative and always maintain the highest degree of professional conduct, as a representative of Corporate Services Install and provide support for software and licensing Work to completion, monitor for after actions, and track Helpdesk trouble tickets Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals Seek opportunities to improve knowledge, skills, and performance Provide input for and/or document procedures and best practices Perform routine audits of systems and software Take after-hours calls and provide availability for off-hours emergencies Regularly travel to our offices nationwide to provide IT support
Qualifications 2-3 years of IT help desk or desktop support experience Ability to work both independently with support from other team members on a highly effective and responsive IT team Administrator-level knowledge of Windows 10/11 operating systems Fluency with Microsoft Office Suite and Microsoft 365 Strong understanding of networked PCs and peripherals in a MS Active Directory environment Willingness to learn and apply AI-assisted tools Excellent communication skills in person, over the phone, via email, and by instant message Strong customer service combined with a positive attitude Patience with and empathy for staff as customers Valid driver’s license and dependable vehicle for work-related trips with mileage reimbursement Ability to lift 50 pounds
$60,000 - $72,000 a year Placement within the stated pay range will be determined based upon education, experience, and qualifications. Benefit Highlights: Medical, Dental, Vision, Life and Disability Insurance. 401(k) Plan with matching and profit sharing. Flexible Spending Accounts. Commuter Benefits. Paid Vacation, holidays and sick leave. 8 weeks of Paid Parental Leave. Mentoring and Career Development programs. Research and Development group participation, and more.
Full information about the benefits we offer can be found by visiting our careers page.
EEO: Fehr & Peers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in the workplace. We welcome applicants of diverse backgrounds, and hire without regard to race, color, creed, religion, sex, gender identity or expression, sexual orientation, marital or parental status, national origin, ancestry, citizenship, age, disability, genetic information, political affiliation, military service or any other characteristic protected by law. Nondiscrimination: Fehr & Peers ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources.