Level 2 IT Support Technician role providing advanced Tier 2 desktop and application support in a fast-paced environment, including escalations, device management, and onboarding/offboarding. Infinx is a fast-growing healthcare technology company helping providers improve revenue cycle performance through automation and intelligence. Standout perks include comprehensive benefits plus a 401(k) and additional offerings like pet care coverage and an EAP.
- 401(k) retirement savings plan
- Medical, dental, vision coverage
- Pet care coverage and EAP
Location
Hybrid in Deerfield Beach, FLSummary Description: We are seeking an experienced and detail-oriented Level 2 IT Support Technician to provide advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key healthcare and business applications.
Daily Responsibilities Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions Configure, deploy, and maintain new user devices in compliance with company standards and security requirements Perform system patching, updates, and endpoint maintenance across devices Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime Document all incidents, resolutions, and procedures in the IT ticketing system andknowledge base Collaborate with other IT staff to identify recurring technical problems and implement process improvements Provide remote user support and coordinate resolutions for other office locations as required Skills and Education: Bachelor’s degree in Information Technology or related discipline or 3+ years of experience in technical field 4-6 years of hands-on experience in desktop/user support within a corporate environment Strong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools Proven ability to support remote users and troubleshoot VPN or remote connectivity issues Strong analytical, documentation, and problem-solving skills Ability to work independently while managing multiple concurrent support requests Excellent communication skills and customer-service abilities with a professional and patient demeanor Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday) Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferred Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred Exposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferred Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred Company Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. Access to a 401(k) Retirement Savings Plan Comprehensive Medical, Dental, and Vision Coverage Paid Time Off Paid Holidays Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services
If you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.