As an IT Remote Support Specialist, you'll provide hands-on troubleshooting and support for hardware, software and networked systems for staff across the Tennessee Aquarium and its partner museums. You'll handle desktop setup/staging, fixes, maintenance and documentation, with some support of managed systems like phones, security and backups. Standout perk: full-time hourly role starting at $30.80/hour with a typical Monday–Friday schedule.
- Starting at $30.80/hour
- Typical Monday–Friday schedule
- Support three cultural institutions
Provides troubleshooting assistance in resolving computer or networking Supports requests for IT hardware and software adds, moves, changes and Resolves problems with hardware and standard software applications. includes computers, monitors and various peripherals like printers, scanners, IP telephones, mobile devices, servers, etc. Helps maintain documentation on IT systems and computer infrastructure. Stages end user equipment in alignment with departmental practices. Performs preventive and/or scheduled maintenance to equipment, including Assists with IT managed systems that may include phone systems, security systems, data backup systems, or other systems. Completes required company and department training courses and attend support for IT managed equipment including computers, tablets, phones, etc. • Knowledge of Microsoft operating systems • Knowledge of Cloud Service Delivery Models and providers • Familiarity with cyber security principles • Ability to learn, troubleshoot and support organization specific software and Excellent and flexible troubleshooting skills for novel situations involving the organization’s hardware, software, cloud ecosystem, and network systems • Excellent customer service and interpersonal skills required • Ability to communicate effectively both orally and in writing
High school diploma (associate’s degree in a related field preferred) • Minimum of two years’ experience working with networked computers *Work performed in a variety of environments, including office spaces, public Requires travel between Aquarium facilities and IT’s customer facilities in Reasonable accommodations may be made to enable individuals with disabilities to Ability to move throughout office, exhibit, and behind-the-scenes areas to provide technical support across the facility. • Positioning of the body to install, troubleshoot, or maintain equipment, which Frequent use of computers, monitors, and other technology equipment for Full-time, hourly (Starting at $30.80/hour, commensurate with education and Typical Monday-Friday schedule, with occasional early morning or evening projects as needed.
To apply, submit an online application and resume through the Aquarium’s career site at