Project Manager I

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Project Manager I, AMC Ambulatory plays a pivotal role in advancing the strategic priorities of the Mass General Brigham (MGB) ambulatory enterprise. This position supports the development and implementation of initiatives that focus on Access, Value, Care Delivery, and Safety across our Academic Medical Centers (AMCs) and founding members of Mass General Brigham- Brigham and Women’s Hospital, Brigham and Women’s Faulkner Hospital and Mass General Hospital, along as well regional sites and community health centers. Working in close partnership with operational leaders across our AMCs and the system, the Project Manager I ensures all initiatives are grounded in the voice of the patient and designed to improve the experience and outcomes of care. This role requires a critical thinker and hands-on collaborator who can support complex projects while facilitating communication, alignment, and accountability across departments and stakeholders in a fast-paced environment. Qualifications Core Responsibilities: Project Lifecycle Coordination Provide administrative and logistical support across all phases of assigned projects, ensuring smooth progression from planning through completion. Assist in developing and maintaining project timelines, task lists, and documentation of key deliverables. Coordinate communication between stakeholders and project teams, including updates on milestones, risks, and issues. Help organize effective project meetings by preparing agendas, tracking action items, and capturing meeting notes. Strategic Planning Support Support operational and clinical leaders in documenting and tracking initiatives aligned with the strategic roadmap for ambulatory care. Assist in translating strategic goals into project trackers or plans with measurable milestones. Work with analytics teams to compile, format, and distribute data and insights to aid decision-making. Develop tools and workflows focused on improving efficiency in the practice setting. Policy, Guidelines, and Standards Coordination Support the development and dissemination of standardized protocols and procedures across the ambulatory footprint. Help gather and report data to monitor the adoption and implementation of guidelines in coordination with clinical and operational teams. Maintain version control and status updates of policy documents and tools. Knowledge Management & Communication Keep documentation of organizational structures, initiatives, and reporting relationships accurate and accessible. Assist in drafting and distributing communications that reflect project updates and elevate stakeholder voices. Maintain the internal multi-channel communication platform, ensuring that content is timely, relevant, and aligned with AMC and system goals. Patient Care Performance Support Assist with the collection and presentation of key performance indicators (KPIs), including patient experience data. Collaborate with operational teams to organize and track performance improvement initiatives. Support benchmarking efforts by compiling data, identifying trends, and formatting results for review. Facility and Operational Support Coordinate logistics and administrative support for pilots or new initiatives in ambulatory care. Assist with stakeholder engagement efforts by supporting meeting preparation, outreach coordination, and feedback collection. Help track progress of initiatives to ensure alignment with operational goals. Emergency Management Support Support the maintenance and distribution of preparedness plans and protocols for ambulatory services. Help integrate patient experience considerations into planning documents and communication materials. Assist with coordination and documentation during emergency drills or actual response efforts. Inter-company Responsibilities In partnership with MGB Enterprise Ambulatory team, lead and/or support projects related to scheduling optimization, referral coordination, and capacity management. Support operational leaders and other key stakeholders as they seek to identify and address operational barriers to timely and equitable patient access. Support other MGB Enterprise Ambulatory business needs as necessary. Financial Management May be required to support budget development across ambulatory clinics with direct line to Ambulatory Services. Support volume statistics and projections for patient capacity and throughput. Responsible for the efficient use of resources and time. Qualifications: Required- Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field. 2–3 years of experience in project management or healthcare operations. Strong communication, analytical, and organizational skills. Proficiency in productivity tools (e.g., MS Project, Excel, Teams). Preferred- Master’s degree (MPH, MHA, MBA or related discipline). Background in ambulatory care operations or health system strategy. Familiarity with Lean, Six Sigma, or other quality improvement methodologies. PMP, CAPM, or related project management certification. Additional Job Details (if applicable) Remote Type Hybrid Work Location 1620 Tremont Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at . Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.