NETGEAR is seeking a highly skilled Professional Services & Premium Support Engineer to support our growing ProAV business in the US. This is a field-first role with significant travel, not a desk-based support position.
You will spend a large portion of your time on-site with customers, system integrators, and partners, delivering Professional Services and supporting critical AV over IP environments. The role combines hands-on deployment, real-time troubleshooting, and L3 escalation support where performance, timing, and reliability are critical.
This is a role for someone who wants to be close to the action, working directly in live environments and solving real problems on-site.
Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks.
• Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations.
• Act as the L3 escalation point for Premium Support customers.
• Work on-site during installations, go-lives, and live or near-live events.
• Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX.
• Support and troubleshoot PTP timing environments.
• Act as a trusted technical advisor on-site with customers and partners.
• Collaborate with Systems Engineers and Sales teams for pre-sales support.
• Document findings, solutions, and best practices.
• Provide feedback to Product and Engineering on field observations and customer needs.
5-10+ years of experience in network engineering, AV integration, or Professional Services.
• Strong expertise in IP networking including multicast, VLANs, QoS, and switching.
• Proven experience working on-site with enterprise customers and system integrators.
• Willingness and ability to travel extensively across the US.
• Dante Level 2+, AVIXA CTS, CCNP, or equivalent.
Travel Requirements
Extensive travel across the US required. This role involves frequent multi-day on-site engagements and flexibility to support urgent customer situations.
Comfortable in a field-based, travel-heavy role and thrives in dynamic environments.
• Highly independent and decisive with strong judgment in the field.
• Customer-first mindset with a focus on outcomes and satisfaction.
• Contribute to the development of service offerings and delivery methodologies.
• Play a role in shaping the evolution of NETGEAR’s Premium Support program.
We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.
All your information will be kept confidential according to EEO guidelines.
You will spend a large portion of your time on-site with customers, system integrators, and partners, delivering Professional Services and supporting critical AV over IP environments. The role combines hands-on deployment, real-time troubleshooting, and L3 escalation support where performance, timing, and reliability are critical.
This is a role for someone who wants to be close to the action, working directly in live environments and solving real problems on-site.
Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks.
• Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations.
• Act as the L3 escalation point for Premium Support customers.
• Work on-site during installations, go-lives, and live or near-live events.
• Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX.
• Support and troubleshoot PTP timing environments.
• Act as a trusted technical advisor on-site with customers and partners.
• Collaborate with Systems Engineers and Sales teams for pre-sales support.
• Document findings, solutions, and best practices.
• Provide feedback to Product and Engineering on field observations and customer needs.
5-10+ years of experience in network engineering, AV integration, or Professional Services.
• Strong expertise in IP networking including multicast, VLANs, QoS, and switching.
• Proven experience working on-site with enterprise customers and system integrators.
• Willingness and ability to travel extensively across the US.
• Dante Level 2+, AVIXA CTS, CCNP, or equivalent.
Travel Requirements
Extensive travel across the US required. This role involves frequent multi-day on-site engagements and flexibility to support urgent customer situations.
Comfortable in a field-based, travel-heavy role and thrives in dynamic environments.
• Highly independent and decisive with strong judgment in the field.
• Customer-first mindset with a focus on outcomes and satisfaction.
• Contribute to the development of service offerings and delivery methodologies.
• Play a role in shaping the evolution of NETGEAR’s Premium Support program.
We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.
All your information will be kept confidential according to EEO guidelines.