AI summary
Outdoor Power Equipment Technician role focused on diagnosing and repairing small engines and rental equipment while delivering standout customer service. You’ll work onsite at Rocky's Ace Hardware, a local hardware retailer, handling repairs, blade sharpening, and shop phone support.
Key skills
Small engine repairEquipment diagnosticsParts identification for repairsRepairing rental equipmentBlade sharpeningCustomer serviceAnswering phone callsWorking to service standards (mystery shop standards)
Salary not listed — comparable small engine/outdoor power equipment technician roles in the Lowell, MA area typically pay about $18–$28/hour depending on experience.
You'll thrive here if you enjoy hands-on small engine repair and take pride in delivering consistently great customer service.
Why apply
- Hands-on equipment repair work
- Customer-facing service role
- Mandatory monthly store meetings
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.