AI summary
Outdoor Power Equipment Technician role focused on diagnosing and repairing small engines and outdoor power/rental equipment while delivering strong in-store customer service. You'll join Rocky's Ace Hardware, a retail hardware store, supporting customers with accurate, efficient repairs and shop support tasks like phone coverage and blade sharpening. Standout perk: none stated.
Key skills
Small engine repairEquipment diagnosticsParts identification and selectionRepairing rental equipmentBlade sharpeningCustomer servicePhone handling (shop calls)Accuracy and efficiency in repairsFollowing customer service standards (mystery shop)Attendance at monthly store meetings
Salary not listed — comparable small engine/outdoor power equipment technician roles in the Somerville/Boston area typically pay about $22–$32 per hour depending on experience.
You'll thrive here if you enjoy hands-on small engine/equipment repair and can pair technical diagnostics with consistently excellent customer service.
Why apply
- Hands-on repair and diagnostics
- Customer-facing, service-focused role
- Varied work including rentals
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.