AI summary
Will Call Customer Service Rep supporting C. Laurence customers with order entry, payment processing, and front-counter/phone service in a fast-paced onsite branch environment. Oldcastle BuildingEnvelope is a large architectural glass and building products manufacturer/distributor. Standout perk: work-life balance benefits (PTO, holidays, floating holidays) plus pay-for-performance raises/bonuses and training.
Key skills
Customer service (will call/over-the-counter)Order processing (phone, fax, email)Cash and debit payment processingMulti-line phone systemFace-to-face customer supportCustomer relationship managementCustomer database management and recordkeepingAdministrative/office supportHandling difficult customers and complaintsHigh school diploma or equivalent
Salary not listed — comparable onsite will call/customer service rep roles in the Elgin, IL area typically pay about $17–$24/hour depending on experience.
You'll thrive here if you enjoy fast-paced, customer-facing work and can stay calm, accurate, and professional while handling orders, payments, and occasional dissatisfied customers.
Why apply
- PTO, holidays, floating holidays
- Pay-for-performance raises and bonuses
- Training provided to succeed
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
The Will Call Customer Service Rep provides exceptional customer service to all C.Laurence customers. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.
Maintain broad knowledge of clients, products and services.
Document customer interactions and transactions
Listen attentively to customer needs and concerns; Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
Answer multi-line telephone in a professional manner
Face to face customers interactions
Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
Customer database management - Maintain records of customer interactions, process customer accounts and file documents
1 year of office support experience in a customer service role
High School diploma or equivalent
Handle difficult situations and dissatisfied customers in a calm and professional manner.
Work-life balance - PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
Training - We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
Start your journey with OBE and help us build the future.
The Will Call Customer Service Rep provides exceptional customer service to all C.Laurence customers. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.
Maintain broad knowledge of clients, products and services.
Document customer interactions and transactions
Listen attentively to customer needs and concerns; Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
Answer multi-line telephone in a professional manner
Face to face customers interactions
Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
Customer database management - Maintain records of customer interactions, process customer accounts and file documents
1 year of office support experience in a customer service role
High School diploma or equivalent
Handle difficult situations and dissatisfied customers in a calm and professional manner.
Work-life balance - PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
Training - We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy