Flex full-time Host/Hostess role supporting patient meal service in the Dietary/Cafeteria department at UPMC McKeesport, a major hospital/healthcare provider. You'll focus on patient satisfaction through accurate tray service, menu assistance, and ensuring dietary restrictions are followed, working varied shifts with rotating weekends/holidays.
- Flex full-time schedule
- Varied shifts rotation
- Patient-facing service impact
UPMC McKeesport is hiring a Flex Full Time Host/Hostess to support the Dietary and Cafeteria department!
This position will work varied shifts with rotating weekends/holidays.
Purpose:
Ensure patient satisfaction in all aspects of meal service. Through positive, consistent one on one interaction, the hostess/host is responsible for meeting all of patients' food service needs, including timely, accurate, courteous meal distribution, obtain and provide food preferences through menu assistance, adhere to patients' dietary restrictions through menu editing, and appropriate follow through on all patient feedback regarding meals.
Responsibilities
- Adhere to HACCP guidelines related to food storage and sanitation of assigned work areas.
- Adhere to department dress code guidelines consistently.
- Serve guest courteously using the designated departmental script including the verification of the patient identification according to department procedure and within established time frames.
- Distribute and collect menus/menu choices from patients within established departmental time frames and according to established guidelines.
- Check par levels in unit pantries and replenishes daily.
- Record amount and types of special food items served to patients (calorie counts).
- Edit menus in accordance with therapeutic dietary guidelines and patient specific requests.
- Receive unit meal report before each meal to ensure patient accuracy & safety for meal service.
- Provide assistance to customers in selecting menu items based on personal preferences/health conditions and monitor their satisfaction.
- Provide set-up assistance and follow-up care to patients regarding meal service requests.
- Tally menus daily for food production.
- Serve patient meal trays accurately and according to diet orders, menu, and modified diet/patient specific requests. Monitor temperatures at critical points according to HACCP guidelines.
- Knowledge of therapeutic diets/food service systems required.
- Previous customer service experience required.
- Customer service orientation.
- Effective communication skills in dealing with customers and other hospital staff.
- Understanding of diet orders/restrictions related to specific diets.
- Computer skills required.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran