AI summary
Maintenance Mechanic/Technician (small engine repair) role at Rocky's Ace Hardware in Topsfield, MA, focused on diagnosing and repairing customer and rental equipment while delivering standout in-store customer service. You'll handle repairs end-to-end, from identifying required parts to completing work accurately and efficiently. A key perk is a customer-facing role with clear service standards and regular store engagement.
Key skills
Small engine repairEquipment diagnosticsParts identification for repairsRental equipment repairBlade sharpeningCustomer serviceTelephone handling (shop phone calls)Repair accuracy and efficiencyFollowing mystery shop standards
Salary not listed — comparable small engine repair technician roles in the MA market typically pay around $20–$30/hour depending on experience.
You'll thrive here if you enjoy hands-on equipment repair and can pair strong diagnostics skills with consistently helpful, customer-first service.
Why apply
- Customer-facing, service-led role
- Varied repairs including rental equipment
- Mandatory monthly store meetings
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.