AI summary
Outdoor Power Equipment Technician role focused on diagnosing and repairing small engines and rental equipment while delivering strong in-store customer service. Rocky's Ace Hardware is a local hardware retailer. Standout perk: none mentioned beyond standard store operations.
Key skills
Small engine repairEquipment diagnosticsParts identification for repairsRepairing rental equipmentBlade sharpeningCustomer servicePhone handling (shop calls)Accuracy and efficiency in repairsFollowing mystery shop/service standards
Salary not listed — comparable Outdoor Power Equipment/Small Engine Technician roles in Massachusetts typically pay about $20–$30/hour depending on experience.
You'll thrive here if you enjoy hands-on small engine repair and consistently deliver helpful, high-standard customer service.
Why apply
- Hands-on small engine repairs
- Customer-facing shop environment
- Varied equipment including rentals
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.