AI summary
Rocky's Ace Hardware is hiring a Maintenance Mechanic/Technician (small engine repair) to diagnose and repair customer and rental equipment accurately and efficiently while delivering standout customer service. You'll handle shop calls, blade sharpening, and ensure service meets Helpful Customer Service and mystery shop standards. A key perk is being part of a customer-focused store culture with regular team meetings.
Key skills
Small engine/equipment repairEquipment diagnostics and troubleshootingParts identification for repairsBlade sharpeningCustomer serviceRepairing rental equipmentShop phone handlingWorking to service standards (mystery shop)
Salary not listed — comparable small engine repair technician roles in Massachusetts typically pay about $18–$28/hour depending on experience.
You'll thrive here if you enjoy hands-on equipment repair and can pair accurate diagnostics with consistently excellent customer service.
Why apply
- Customer-first service culture
- Varied equipment repair work
- Monthly mandatory store meetings
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.