AI summary
Outdoor Power Equipment Technician role focused on small engine and equipment repair while delivering strong in-store customer service. Rocky's Ace Hardware is a retail hardware store environment with a repair shop component. Standout perk: none listed, but the role mixes hands-on diagnostics with customer-facing service.
Key skills
Small engine repairEquipment diagnosticsParts identification for repairsRepairing rental equipmentBlade sharpeningCustomer servicePhone handling (shop calls)Following customer service standards (mystery shop)Accurate and efficient repair work
Salary not listed — comparable small engine/outdoor power equipment technician roles in Massachusetts typically pay about $20–$30/hour depending on experience.
You'll thrive here if you enjoy hands-on small engine/equipment repair and consistently deliver high-quality customer service.
Why apply
- Hands-on small engine repair
- Customer-facing shop environment
- Repair rental equipment variety
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.